Privacy Policy

Effective Date: May 12, 2026

True Pillar Design & Build respects your privacy. This Privacy Policy explains how we collect, use, share, retain, and protect information when you visit our website, submit an inquiry, upload files, or communicate with us.

By using our website or submitting information through our inquiry form, you acknowledge this Privacy Policy.

Information We Collect

We may collect the following types of information.

Contact Information

  • Email address;
  • Phone number, if provided;
  • Name, if provided in your message or project materials;
  • Other contact details you choose to provide.

Project Information

  • Project descriptions;
  • Photos, videos, floor plans, permits, design ideas;
  • Property or project details;
  • Other documents or files you upload.

Technical and Usage Information

  • IP address, browser type, device type, operating system;
  • Pages visited, date and time of submission, referring website;
  • Website usage data and security logs.

Consent Records

When you submit an inquiry, we may store records showing whether you accepted the Terms of Service, acknowledged this Privacy Policy, or consented to text messages, along with the date, time, and version of the documents in effect at the time of submission.

How We Use Your Information

We may use your information to:

  • Respond to your inquiry and provide preliminary project feedback or estimates;
  • Communicate with you by email, phone, or text message where permitted;
  • Schedule consultations or site visits;
  • Evaluate, estimate, plan, or manage your project;
  • Share relevant project information with employees, contractors, subcontractors, vendors, or service providers;
  • Improve our website and services;
  • Maintain security and prevent fraud or misuse;
  • Keep business records and comply with legal obligations;
  • Resolve disputes and enforce agreements.

Text Message Communications

If you provide your phone number, we may contact you by phone regarding your project inquiry. If you separately consent to receive text messages, we may send text messages related to your inquiry or project.

Message and data rates may apply. Message frequency may vary. You may opt out at any time by replying "STOP." You may reply "HELP" for help. Consent to receive text messages is not a condition of purchase.

How We Share Information

We do not sell your personal information. We may share your information with:

  • Employees, authorized personnel, contractors, and subcontractors;
  • Design, construction, estimating, or consulting partners;
  • Website hosting, cloud storage, CRM, email, and SMS providers;
  • Analytics and security providers;
  • Legal, accounting, insurance, or professional advisors;
  • Government authorities or other parties when required by law.

We share information only as reasonably necessary for business, operational, legal, security, or project-related purposes.

Project Files and Uploads

Uploaded files may be reviewed by True Pillar Design & Build and by necessary employees, contractors, subcontractors, vendors, or service providers for the purpose of evaluating, estimating, planning, or managing your project.

Please do not upload sensitive personal, financial, medical, or confidential third-party information unless necessary for your project review. We may reject, remove, or delete uploaded files that appear unsafe, unlawful, irrelevant, corrupted, malicious, or inappropriate.

Cookies and Analytics

We may use cookies, pixels, analytics tools, or similar technologies to operate the website, understand how visitors use the site, improve our services, measure marketing performance, and maintain security. You can control cookies through your browser settings. If we use third-party analytics or advertising tools, those providers may collect information according to their own privacy policies.

Data Retention

We retain inquiry information and uploaded project files for as long as reasonably necessary to respond to your inquiry, evaluate or manage your project, maintain business records, comply with legal obligations, resolve disputes, and enforce agreements. You may request deletion of your information by contacting us. We may retain certain information where required or permitted by law.

Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect the information we collect. However, no website, email system, file storage system, or internet transmission is completely secure. We cannot guarantee absolute security. You are responsible for avoiding the upload of unnecessary sensitive information and for keeping your own copies of any project materials you submit.

Your Choices and Rights

You may contact us to request that we provide access to, correct, or delete certain personal information, or stop sending non-essential communications. Depending on your location and applicable law, you may have additional privacy rights.

To make a request, contact us at: info@truepillardb.com

Children's Privacy

Our website is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take appropriate steps to delete it.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of third-party websites or services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we update it, we will revise the Effective Date above. Your continued use of the website after an updated Privacy Policy is posted means you acknowledge the updated Privacy Policy.

Contact Us

If you have questions about this Privacy Policy or want to make a privacy request, please contact us at:

True Pillar Design & Build
Indianapolis, Indiana
info@truepillardb.com